4.3.1.1f Manage Credit Card Payments : Manage Credit Card Payments Detailed Process Model Description
Manage Credit Card Payments Detailed Process Model Description
This section provides a detailed description of the “Manage Credit Card Payments” business process, including:
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1.0 Search for Customer Account
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1.1 Evaluate Customer Account
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1.2 Post Payment Details
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1.3 Populate Credit Card Details with Override Authorization Code
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1.4 Create Payment and Tenders in Frozen Status
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1.5 Prepare and Pre-Populate Payment Event, Payment Header and Tenders in Incomplete Status
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1.6 Prepare and Pre-Populate Payment Event and Tenders in Incomplete Status
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1.7 Populate Credit Card Details with Override Authorization Code
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1.8 Populate Credit Card Details
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1.9 Request Credit Card Verification and Authorization
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2.0 Send Request for Credit Card Authorization
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2.1 Receive Request for Credit Card Authorization
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2.2 Send Credit Card Authorization or Denial Information
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2.3 Receive and Populate Credit Card Authorization or Denial Information
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2.4 Review Credit Card Response
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2.5 Create Tender's Characteristics
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2.6 Select Different Payment Type
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2.7 Search for Payment to Cancel
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2.8 Request Cancel
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2.9 4.3.1.1 Manage Payments
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3.0 Request Cancel Credit Card Transaction and Populate Details
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3.1 Send Cancel Credit Card Tender to Authorization Provider
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3.2 Receive Request to Cancel Credit Card Tender
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3.3 Send Credit Card Cancel and Reversal Information
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3.4 Receive and Populate Credit Card Cancel and Reversal Information
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3.5 Create Tender's Characteristics
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3.6 Confirm Credit Card Cancellation
1.0 Search for Customer Account
Reference: Manage Credit Card Payment Process Model - Page 1 for the business process diagram associated with this activity.
Actor/Role: CSR
Description: Upon receipt of payment, the CSR or Authorized user accesses Control Central Search to locate the customer in CC&B.
Entities to Configure
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Installation Options
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